Entertainment Book disappointments

My previous post indicated that Mel's Diner wasn't our original destination.  We had been heading to Baker's Square restaurant because we had coupons from our Entertainment Book.  But Baker's Square is no longer in business at the location mentioned on the coupon.

Feeling a mite misled, I wrote to Customer Service at Entertainment Book and received the following courteous letter:

Dear Mr. Loveridge,

Thank you for contacting Entertainment Publications.

Due to our publication schedules, merchants that were signed into the program go out of business before the book expires - in many cases a book may expire 18 months after the contract is signed. Entertainment will investigate this matter and try to resolve it as quickly as possible.

Entertainment posts a hotline containing updated information on merchants that advertise in our books. You may access hotline information on our website: www.entertainment.com/hotline Among other things this hotline advises when merchants are not honoring, have been newly signed, have changed their offers or have closed.

If you need further assistance please let us know.

If you have any further questions, please feel free to respond to this e-mail, or contact us at 888-231-SAVE (7283).  Thank you for contacting Entertainment Publications.

Sincerely,

Amy H. 

Your Customer Service Specialist

Of course I checked out the link www.entertainment.com/hotline but unfortunately Baker's Square does not appear on what is a surprisingly short list. I think we have an example of a corporate procedure put in place to appease customers which neither works nor appeases customers.  But it looks good on paper.