Sunday, August 20, 2006

Attention to detail

The other day a number of us from the accounting/administrative area of the company where I work went out to lunch at the Italian restaurant Strings. Good food. Good company. It was a thoroughly enjoyable lunch. One of the wonderful things about Strings is that they will provide individual checks even for large groups. That it wonderful because our accounting group is notoriously bad about figuring out how to split the check if it is combined. Dividing by the number of diners doesn't do it because some will feel cheated or overcharged.

So individual checks works much better. However, Strings still adheres to their policy of adding the tip to the bill for groups of 8 or more. Thus, each of our bills had a 15% tip added. That made it even easier to pay since we didn't need to figure out what our tip should be - another surprizingly agonizing detail for accounting minded folks. However, as we walked away from the table I saw that 4 or 5 of the group of 11 had left additional change on the table, essentially doubling the tip. Our service was good but not THAT good.

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