(photo-ad courtesy of Despair.com)
We broke the drawstring cord in another blind in our house. All the blinds are a little over 12 years old so there's no warrantee on them any more. But, like we have done 5 or 6 times before, we took it to Home Depot where a very friendly sales assistant with the best of intentions took down as much information as he thought he needed, looked up our previous orders, and then, deciding he was in over his head, asked us to leave the blind so that he could have the "expert" take care of it on Monday.
Today we get a call from Home Depot asking us to pick up our blind as they no longer handle out of warrantee service. We weren't expecting the repair to be free - they have never been free because they're out of warrantee but at least Home Depot has been helpful in getting them repaired. No more. No more customer service. We should buy new blinds and then they'll be happy to deal with us again.
Reminds me of an article in the paper today regarding "smart" parking meters. Seems like cities resent the "free" time that people might get pulling into a parking spot with time left on the meter. They're now installing "smart" parking meters that detect when a parking spot becomes empty. These meters reset themselves so there is never any "free" time. And downtown merchants wonder why people like me avoid downtown shopping whenever possible. It's customer service, folks!
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