Kudos for customer service

You may recall a couple of weeks ago when I was frustrated with Home Depot for not facilitating the repair of one of our blinds after the draw cord had broken. Turns out they actually did us a favor even if it wasn't handled with finesse.

They referred us to the website of Hunter-Douglas, the makers of the blind, where a link to customer service allowed us to state our problem. H-D got back to us the next day with a couple of questions and a toll-free number which we could use if we didn't want to wait for email dialogue. After a quick call a FREE repair kit was on its way to our house.

An hour of relatively easy work on my part and the cords are as good as new on this blind. Cost $0. Previous repair cost $41. Thanks, Hunter-Douglas.