On the other hand, Saturday morning I emailed our insurance broker about the new SUV and within an hour received a return e-mail verifying that we were covered and that he'd call me on Monday for the pertinent details. No wonder we've been with the same broker for 36 years. It was also probably not a coincidence that he had as his title/tagline "
Director of First Impressions".
Keep up the good work, John.
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