Have you ever called a company, got a robotic answering machine, and as you answered each prompt, felt like you were getting more and more lost in a web of doom? I have. I'm not fanatic about this because I have called systems where the automation actually did speed up the process by screening out certain calls to be handled by specialists while allowing others to be handled by a trained customer service representative.
But what do you do when you really, really want to get through to a human or simply explain something to a human so that actual intelligence, rather than the artificial kind, can be applied to your concern. There is a website that may be helpful.
Apparently built and maintained by someone at UserThink, a software design company, the GetHuman 500 database may be your answer. This database of several hundred nation-wide companies has, for each company, either a phone number that will be answered by a human or a series of actions that will quickly help you bypass automated menus and reach a human. The database also has the ability to accept feedback and grade the company you've tried to call. Most of the grades in the chart are F which must be the default grade. The cheat codes aren't guaranteed to work but feedback might lead to improved codes.
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